Free shipping over ₹1,999 · COD available

MelaMart

Shipping Policy

Last updated: November 2026

MelaMart delivers across India. Here is everything you need to know about our shipping process.

1. Processing Time

Because we source items after you order (to keep prices low and reduce waste), orders are processed within 1–3 business days. You will receive a dispatch notification once your order ships.

2. Delivery Timeline

  • Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): 4–6 business days after dispatch.
  • Tier 2 & Tier 3 cities: 5–8 business days after dispatch.
  • Remote areas / North-East / J&K / Andaman: 8–12 business days after dispatch.

These are estimates. Actual delivery times may vary due to courier delays, holidays or weather events.

3. Shipping Charges

  • Orders above ₹1,999: FREE delivery.
  • Orders below ₹1,999: ₹49 flat shipping charge.

The applicable shipping charge is shown at checkout before you place the order.

4. Cash on Delivery (COD)

COD is available on most orders across India. The delivery person will collect payment at the time of delivery. Please keep the exact amount ready. COD is not available on some remote pin codes.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via your registered email or WhatsApp. You can also track your order from the My Orders page on our website.

6. Undeliverable Shipments

If a delivery attempt fails (incorrect address, recipient unavailable, or refused delivery), the courier will attempt delivery once more. If the package is returned to us undelivered:

  • For prepaid orders: a full refund minus the return shipping cost (₹150) will be issued.
  • For COD orders: no refund is issued as the order was never paid for. You may re-order at your convenience.

7. Damaged or Lost Shipments

If you receive a damaged package, please photograph the outer packaging before opening and contact us within 24 hours. We will file a claim with the courier and arrange a replacement or refund.

If a shipment appears lost (no movement for 7+ business days), contact us and we will investigate with the courier. If confirmed lost, a replacement or full refund will be issued within 10 business days.

8. International Shipping

We currently ship only within India.

9. Contact

Shipping queries? See our Refund & Return Policy or reach out via My Orders.

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