Refund & Return Policy

At MelaMart, we want you to love what you ordered. If something is wrong, we will make it right. This policy explains your rights and how to initiate a return.

1. Return Window

You may request a return within 7 days of the delivery date. After 7 days, returns are not accepted except for items with manufacturing defects.

2. Eligible Returns

Returns are accepted for the following reasons:

• Wrong item delivered (different product, colour or size from what you ordered).
• Item is defective, damaged or has a manufacturing fault.
• Item is not as described in the product listing.
• Size doesn't fit (exchange for a different size, subject to availability).

Non-returnable items

• Items that have been worn, washed or altered.
• Items without original tags and packaging.
• Accessories (socks, belts, hats) for hygiene reasons.
• Sale items marked as "Final Sale".

3. How to Initiate a Return

1. Contact us within 7 days of delivery via WhatsApp at +919996821315.
2. Provide your order number, item name, reason for return and 2–3 photographs of the issue.
3. Our team will review your request within 2 business days and share return instructions.
4. Pack the item securely in its original packaging with all tags attached.
5. Ship the item to the address we provide. Retain the courier receipt.

4. Pickup vs Self-Ship

• Defective / wrong item: We arrange a reverse pickup at no cost to you.
• Size exchange or buyer's remorse: You bear the return shipping cost. We recommend using a tracked courier.

5. Refund Process

Once we receive and inspect the returned item:

• Prepaid orders: Refund is processed to the original payment method within 5–7 business days.
• COD orders: Refund is issued as a bank transfer (NEFT/IMPS). You will need to share your bank account details.
• In both cases you will receive a confirmation email/message when the refund is processed.

Refunds do not include the shipping charge (₹49 or as applicable), unless the return is due to our error.

6. Exchange

We offer size exchanges (same style, different size) subject to availability. If the required size is unavailable, a full refund will be issued. Exchanges are processed once we receive the original item.

7. Cancellations

Orders can be cancelled for free before dispatch from the My Orders page. Once dispatched, the order cannot be cancelled — please initiate a return after delivery.

For COD orders, refusing to accept a delivery without prior communication may result in a charge of ₹150 to cover return-shipping costs.

8. Contact

Questions about a return? WhatsApp us at +919996821315. We are available Monday–Saturday, 10 am–6 pm IST.